Worldwide Support
Over 30 distributors and support centres worldwide
Flexible maintenance contracts
Tailor made plant specific contracts with 24Hr Support
40 years experience
Developing, manufacturing and installing
Product Support
Pre-Sale Advice
At CODEL, we understand that making a purchase decision can be overwhelming. That’s why we offer comprehensive pre-sales support to help you navigate through the options and make an informed choice. Our dedicated team of experts is here to guide you every step of the way, ensuring that your buying experience is smooth, stress-free, and tailored to your unique needs.
Our pre-sales support team possesses in-depth knowledge across our full product range and their features. Whether you have specific questions about functionality, specifications, or compatibility, we have the expertise to provide accurate and detailed information. We take the time to understand your requirements, enabling us to offer personalized recommendations and expert advice to help you find the perfect solution.
With a varying range of products available, it can be challenging to determine which one suitable for your emission monitoring solution. Our pre-sales support team can assist you in comparing different options, highlighting the key differences. We’ll provide you with the necessary insights to make an informed decision based on your specific preferences, budget, and intended use.
Our pre-sales support is not just about making a sale; it’s about building trust and fostering long-term relationships with our customers. We aim to exceed your expectations by delivering exceptional service, expertise, and guidance.
Technical Product Support
We understand that technical issues can be frustrating and disruptive, which is why we offer exceptional technical product support to ensure that you have a seamless and efficient experience with our products. Our dedicated team of experts is committed to providing reliable assistance, troubleshooting, and guidance to help you overcome any technical challenges you may encounter.
Our technical product support team possesses deep knowledge and expertise in our products. They undergo extensive training and stay up to date with the latest advancements to provide you with accurate and timely assistance. Whether you have questions about installation, configuration, calibration or general troubleshooting our team of engineers are equipped to address your concerns and provide effective solutions.
Our technical product support team prioritizes prompt issue resolution, aiming to minimize any disruption to your operations. We take your concerns seriously and work diligently to identify the root cause of the problem and provide you with clear solution with minimal impact. Our goal is always to get you back on track as quickly as possible.
Find out more about CODEL’s technical product support here
CODEL Support System
CODEL Support
CODEL Support ticketing system
To access our Support System please click the image above.
Our system, CODEL Support, enables you to submit tickets directly to our technical support team for any issues you may be experiencing with a CODEL product. This platform also houses our product articles, including ‘How-To’ guides and best practices from our knowledge base.
Ask a question
For further information on any of our products, please complete our enquiry form and a member of staff will respond as soon as possible.
You can also call: +44(0)1629 814351
