Service and Maintenance
At CODEL, we believe that exceptional product customer service is the cornerstone of a successful business. We understand that your satisfaction doesn’t end with the purchase of our products; it extends throughout your entire journey with us. That’s why we have built a dedicated and highly-trained customer service team to ensure that your experience is nothing short of outstanding.
We stand by our products and offer comprehensive technical support to ensure your satisfaction. If you encounter any issues or have concerns, our dedicated customer service team will promptly address them. We are dedicated to finding quick and effective solutions with minimal impact or disruption.
Always Ready
With the option of 24 hour support, our highly experienced team of qualified engineers can provide on site support quickly and to the highest standard.
Worldwide Support
Our experienced team of engineers are ready to travel the globe in order to service and/or repair CODEL products on-site.
Complete Satisfaction
CODEL engineers do everything they can to service/repair our products swiftly with minimal impact, provide detailed service reports on completion.
On-Site Service
Our highly experienced service team carries out routine maintenance, error analysis and product repair on-site and in-situ. This ensures minimum downtime and minimal disruption to service.
A maintenance agreement can be concluded for peace of mind. Your products and systems will be checked and serviced on a regular basis for preventive maintenance.
Service at out factory
CODEL’s service and repair’s department allows for a comprehensive inspection for your products. Our modern in-house facilities along with highly experienced technicians provide reassurance that repairs and maintenance to your products are carried out to the highest standard.
Technical Support
If you have any technical questions in regards to CODEL products, our experienced team will be happy to assist you. To get help quickly simple phone or e-mail CODEL’s service team and regardless of your location one of our technical engineers will be here to help.
CODEL Support System
CODEL Support
CODEL Support ticketing system
To access our Support System please click the image above.
Our system, CODEL Support, enables you to submit tickets directly to our technical support team for any issues you may be experiencing with a CODEL product. This platform also houses our product articles, including ‘How-To’ guides and best practices from our knowledge base.
Email service@codel.co.uk or call +44(0)1629 814351
Ask a question
For further information on any of our products, please complete our enquiry form and a member of staff will respond as soon as possible.
You can also call: +44(0)1629 814351
